Customer POLICY NOTE for Online sales from www.spermcount.in
The original box, intact, along with the packaging as delivered
We may contact you to ascertain the damage or defect in the product prior to issuing the replacement
Free Delivery
The free delivery offer is only applicable when the order includes cycle
Orders consisting only of accessories are not covered under free delivery
Delivery time of 8 days doesn’t cover North East and Kashmir
Garrari bikes reserves the right to end this offer anytime and modify the terms and conditions without prior notice
In case a customer returns all or part of the purchased items, the Free Delivery Service will be terminated automatically
Garrari bikes has the right to reschedule the delivery time as per products availability and feasibility
Cancellation Policy
Free cancellation, till the time the cycles have not been shipped.
Cancellation post-dispatch of the cycle to the customer’s place is not acceptable.
Shipping Charges For Return/Exchange
For defective/damaged/wrong items we will ship back the item at no cost to you.
For other returns, we will initiate the pick-up with charges borne by you.
Original shipping charges are non-refundable.
Exchange Policy
Exchange is applicable for manufacturing defects only according to stock availability of the product with the company. The customer has to initiate the exchange request within 48 hours of receiving the product.
Any request for exchange of the cycle/product shall be at the sole discretion of spermcount. In case of an exchange being approved by spermcount, all items must be returned in their original condition along with the following:
Original invoice from Garrari bikes
Picture of Frame no.
User manual and other documents
Accessories provided at the time of sale of the cycle
The original box, intact, along with the packaging as delivered
We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.
Refund Policy
REFUND: After receiving your return and inspecting the condition of the cycle, we will process your refund. Please allow at least 15 working days from the receipt of your item to process your return.
Refund is processed through respective banks and thus will be credited to the customer’s account as per the bank’s standard processing time. However, we will notify you by email when your refund has been initiated.
Shipment, Returns, Cancellation and Refund Policy For Only Accessories Online Order
spermcount and its authorised retail partners will be delivering the customer orders based on serviceability in certain areas which are serviceable by logistic partners in India only.
* J&K, Sikkim, and North East India delivery charges would be INR 1000/- above INR 3000/- cart value due to additional shipping charged by logistic partners.
Garrari bikes reserves the right to cancel or refund any order if it is received from areas that are unserviceable due to any reason beyond its control i.e. (not limited to) natural disasters, riots, acts of God, change in serviceability provided by logistics partners, without any prior notice.
The standard shipping time for accessories is 7-10 days.
Cancellation & Refund Charges Of Accessories
Return pick up will be arranged for products which are delivered with manufacturing defects or wrong product.
The customer is required to reach out to Garrari bikes customer care via email (customercare@spermcount.in) with photos of defective/wrongly delivered products to initiate reverse pick up.
The customer needs to pack the product with all tags and in-box contents in original packaging for reverse pick up.
A replacement order will be generated for approved returns and the customer will be notified about it.
Cancellation
Free cancellation* (Till the time accessories have not been shipped)
Cancellation post-delivery of the accessories at the customer’s place is not acceptable.
Refunds are processed through respective banks and thus will be credited to the customer’s account as per the bank’s standard processing time.
